Refund Policy

Last updated: May 23, 2026

30-day money-back guarantee

We offer a 30-day money-back guarantee on custom room credit purchases. If you are not satisfied, you may request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our reseller and Merchant of Record, Paddle. To request a refund:

1. Visit paddle.net and look up your order using the email address you used at checkout, or
2. Contact us through the support channel in your account and we will assist you.

What happens after a refund

When a refund is approved, any unused custom room credits associated with the refunded transaction will be revoked from your account. Credits that have already been consumed to unlock a custom room are not reversed.

Processing time

Paddle typically processes refunds within a few business days. The time for funds to appear back on your payment method depends on your card issuer or bank.

Questions

For questions about a specific order, contact Paddle at paddle.net. For everything else, see our Terms or contact us through the support channel in your account.